Home Use cases Finance & Lending

Lenders, NBFCs, DSAs & advisors

KYC and loan applications, done on WhatsApp.

chatos records the customer's consent, captures the application, and collects KYC documents right in the chat — then hands a complete file to your team to verify eligibility. Your account, your rules; chatos never disburses funds.

No credit card  ·  7-day trial  ·  50 free messages

Consent audit trail
<2min to start an application
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Consent audit trail KYC document collection Application intake Shared team inbox In-chat payments
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Use cases

Application to KYC, in one chat.

The consent, the application and the documents are all captured where your customer already is — and logged for your records.

Recorded consent

Ask and log consent (or opt-out) before anything else — an append-only audit trail per customer.

KYC document collection

Collect PAN, Aadhaar and more as photos or PDFs, saved to the applicant's profile.

Loan application intake

Capture amount, tenure, income and employment as structured fields.

Team verification & eligibility

Hand a complete file to your team to verify and decide — with the whole thread in one inbox.

Collect fees in chat

Take processing fees via a payment link or native in-chat pay, straight to your own account.

On your own number

Every conversation stays on your business WhatsApp, not a third party's.

Faster files, cleaner compliance.

The numbers teams see when the conversation does the work.

<2min
to start an application
100%
consent logged
0
paper forms
24/7
intake

Consent on record

Every application starts with logged consent you can point to later.

No app, no branch visit

Customers apply and upload documents from the chat they already use.

One inbox per applicant

The consent, answers and documents sit together for your team.

You stay in control

Funds settle to your own account; chatos handles the conversation, never the money movement or the credit decision.

Setup

Live in a week, no code

Bring a WhatsApp Business number and your list. We handle the rest — and you can be answering, booking and following up the same week.

Start free trial
  1. Connect your number

    Link your own WhatsApp Business number, or start on our shared number while yours is in review with Meta, so the wait costs you nothing.

  2. Bring in the leads

    Ads, portals, your website, walk-ins and CSV lists all flow into one inbox and CRM against this use case.

  3. Build the flow

    Drag-and-drop the qualify → answer → book → follow-up journey on a visual canvas. No code, editable any time.

  4. chatos does the chasing

    It replies in seconds, books, reminds and nurtures around the clock. Your team steps in only to close.

Questions

What teams ask us

Anything else, message us and a person replies.

Does chatos make lending decisions or disburse money?

No. chatos collects consent, the application and KYC documents, and routes them to your team. Underwriting, eligibility decisions and disbursal stay entirely with you.

Where are the KYC documents stored?

Uploaded files are attached to the applicant's profile in your workspace. Treat them per your own data-retention and compliance policy.

Is consent recorded?

Yes — each grant or opt-out is written to an append-only consent log with the time, purpose and the exact terms shown.

Take applications on WhatsApp.

Consent, KYC and intake — routed to your team, ready to verify.  ·  7 days free with 50 messages, no card.